Artificial Intelligence (AI) is changing the casino industry by streamlining processes and improving customer journeys. En 2023, la Franja de Las Vegas vio un aumento sustancial en las tecnologías impulsadas por la IA, con casinos adoptando plataformas de IA para todos los aspectos, desde la asistencia del cliente hasta el diseño del juego. According to a study by Deloitte, AI is predicted to boost operational productivity by 30% in the next five annual cycles.
One notable person in this change is David Schwartz, the former leader of the Center for Gaming Studies at UNLV. His perspectives into the implementation of AI in gaming can be located on his Twitter profile. Schwartz highlights that AI can assess player actions, permitting casinos to customize promotions and boost customer retention.
En 2024, el Wynn Las Vegas lanzó un asistente virtual con IA que ayuda a los visitantes con citas, consultas y recomendaciones personalizadas. This innovation not only enhances the patron experience but also decreases wait durations, making functions more efficient. Para obtener más información sobre la IA en el campo de las apuestas, visite The New York Times .
Moreover, AI is being applied in play development, producing responsive gaming experiences that adapt to player likes. This innovation permits for flexible challenge changes, ensuring that players stay interested and tested. Explore a system that showcases these developments at link1.
As AI continues to evolve, casinos must stay alert about data confidentiality and integrity. Si bien AI ofrece innumerables beneficios, es vital que los operadores impongan medidas de seguridad sólidas para asegurar la información del cliente y mantener la fe en la atmósfera de juego.